This section is intended to improve the financial literacy and knowledge of the users of this site to ensure that the necessary financial decisions can be taken using optimal and efficient tools.
With the information that follows, investors can improve their understanding of financial products and develop their skills and confidence to become more aware of financial risks and opportunities, make decisions based on information, know where to turn for help and take any effective action to improve their financial well-being.
Financial regulation is essential to protect investors and must be complemented by adequate financial education.
Rules
General Regulations
General Regulations
Access to the different standards to which the performance of the companies in the GVC Gaesco Group is subject.
General Regulations
Access to the different standards to which the performance of the companies in the GVC Gaesco Group is subject ...
MiFid
Approved policies
GVC Gaesco Valores, S.V., S.A. has established a number of internal policies with the aim of enhancing the customer or potential customer's protection. This protection ...
Approved policies
GVC Gaesco Valores, S.V., S.A. has established a number of internal policies with the aim of enhancing the customer or potential customer's protection. This protection is to be achieved through three mechanisms:
Below is the list of approved policies of GVC Gaesco Valores, S.V., S.A.:
This section describes the criteria adopted by GVC Gaesco Valores, S.V., S.A. in executing customer orders, taking into account the characteristics of the customer, including their categorization as a retail or professional customer and the characteristics of the order, the characteristics of the financial instruments subject to the order and the execution venues or brokers to which it can go.
This section describes the general procedures used by GVC Gaesco Valores, S.V., S.A. on reception, registration and execution, as well as the areas responsible for processes and functions.
This section describes the measures that GVC Gaesco Valores, S.V., S.A. takes to ensure the protection of financial instruments and cash from customers in the development of their management and custody.
This section describes the mechanisms to effectively prevent conflicts of interest that may arise between GVC Gaesco Valores, S.V., S.A. and its customers or between customers, and that may result in injury to the same in the provision of investment services and effective management of conflicts of interest.
In this policy the conceptual typologies of commissions or other remunerations that might be received from or paid to GVC Gaesco Valores, S.V., S.A. are analysed, as well as the disciplines in which GVC Gaesco Valores, S.V. S.A. will further regarding the transparency of such fees and the provision of information to customers about them.
In this policy the general principles are discussed in terms of records maintained by GVC Gaesco Valores, S.V., S.A., specific obligations regarding customer orders and transactions, as well as other maintenance obligations.
The criteria set out in this policy deal with the conceptual parameters and decision-making for both outsourcing functions related to investment services or activities by GVC Gaesco Valores, S.V., S.A. as necessary for the efficient operation of these investment service functions.
The powers and functions of the GVC Gaesco Valores, S.V., S.A. Regulatory Compliance of Securities set out in this policy, establishing the basis of the performance.
Pre-contractual and contractual information
When providing investment services, GVC Gaesco Valores, S.V., S.A. must provide their retail customers (including potential customers) with this information in advance ...
Pre-contractual and contractual information
When providing investment services, GVC Gaesco Valores, S.V., S.A. must provide their retail customers (including potential customers) with this information prior to signing the contract for the provision of investment or ancillary services:
Pre-contractual information:
Contractual Information:
Categorization of customers and types of services
The GVC Gaesco Group, following the current regulations, has established different levels of protection to customers based on their classification: ...
Categorization of customers and types of services
The GVC Gaesco Group, following current regulations, has established different levels of protection to customers based on their classification:
The following documents give more details:
The investment services and assistance that GVC Gaesco Valores, S.V., S.A. can give are listed in the following document:
Different levels of protection have been identified according to the rules, which depend on the services provided by GVC Gaesco Valores, S.V., S.A. to its customers.
Advisory and discretionary portfolio management will therefore enjoy greater protection than mere execution services or marketing products.
In order to provide discretionary management services and/or advice, GVC Gaesco Valores, S.V., S.A. shall perform the Customer Suitability Test. The purpose of the test is that the customer profiling and portfolio allocation should meets your objectives, financial situation, knowledge and experience.
Prevention of money laundering and financing of terrorism
The growing concern of the international community to the threat of money laundering and the financing of terrorist activities has prompted legislators ...
Prevention of money laundering and financing of terrorism
The growing concern of the international community for the threat of money laundering and financing of terrorist activities has prompted legislators in most countries to set certain rules and obligations on certain subjects whose activity may be used in money laundering or terrorist financing activities.
The companies belonging to the GVC Gaesco Group are obliged to collaborate with the authorities in preventing these criminal activities.
The GVC Gaesco Group recognizes the importance of the fight against money laundering and terrorist financing, and is aware of the risk involved in the development of their activities in terms of the possible misuse of their services in order to launder money or finance terrorist activities.
Therefore, the GVC Gaesco Group is committed to working closely with the Competent Authorities by incorporating adequate and effective control mechanisms.
It is a priority for the GVC Gaesco Group to implement, verify and ensure that the measures and systems in place to meet the objectives are adequate and functioning properly.
The following documents describe certain procedures established by the GVC Gaesco GVC Group in order to mitigate the risks described above:
Rules of Conduct
The GVC Gaesco Group is registered with the National Stock Market Commission Internal Rules of Conduct, whose main objective is to assess the behavior and performance ...
Rules of Conduct
The GVC Gaesco Group is registered with the National Stock Market Commission Internal Rules of Conduct, whose main objective is to determine the behaviour and performance criteria to be observed by competent persons in accordance with what is stated in its articles, in connection with securities transactions and Public Information, as well as the processing, use and disclosure of Material Information in order to promote transparency in the development of the GVC Gaesco Group's activities and the proper disclosure and protection of investors and such other persons or institutions with regard to the GVC Gaesco Group.
The Rules of Conduct are supplementary codes of conduct or standards of a similar nature to the law or to what the competent authorities have generally established in the General Code of Conduct for Securities Markets and standards, developed or modified whenever appropriate, which will be strictly enforced by the GVC Gaesco GVC Group.
The following documents set out the principles of action that competent persons in the GVC Gaesco Group shall apply in all their actions.
Customer Protection
Customer Service Department
Customer Service Department
The GVC Gaesco Group Customer Service Department has been created to safeguard the rights and interests of customers, knowing and addressing their complaints and claims ...
Customer Service Department
The GVC Gaesco Group Customer Service Department has been created to safeguard the rights and interests of customers, knowing and addressing their complaints and grievances.
The Customer Service Department therefore contributes actively to increasing and improving the quality of the service that customers receive from the GVC Gaesco Group.
The primary function of this department is to study, process and resolve claims on financial services, operations or contracts made by GVC Gaesco Group customers regarding compliance with current regulations.
Once the necessary reports and documentation have been collected, and after a thorough analysis of the claims file, the Customer Service Department answers the customer in writing.
If the existence of any kind of problem or issue is observed as a result of the relationship with the GVC Gaesco Group, it is advisable to first try to resolve it via the assigned financial or commercial agent.
If, nevertheless, you do not agree with the proposed resolution, your complaint should be sent to the GVC Gaesco Group Customer Service Department in writing by completing the attached document and adding all necessary proof.
In compliance with Organic Law 15/99, we inform you that the personal data you provide on this form will be included in data processing owned and operated by GVC Gaesco Valores, S.V., S.A., the sole purpose of which is to properly manage your claim.
You can, at any time and free of charge, exercise all rights to access, rectify, cancel and oppose your data and revoke your authorization without retroactive effects (in the terms specified in the Law on Data Protection Personal and according to the procedure established by law) by writing to GVC Gaesco Valores, S.V., S.A., C/Doctor Ferran, 3-5 Barcelona 08034.
The Proof of the Claim may be submitted via the following channels:
08034 Barcelona - Tel. 93 366 27 27
Customer Lawyer
Customer Lawyer
There is an additional figure for settling claims in the GVC Gaesco Group, which is the 'Servicio de Defensor del Cliente de Bolsas y Mercados ...
Customer Lawyer
There is an additional figure for settling claims within GVC Gaesco Group, which is the 'Servicio de Defensor del Cliente de Bolsas y Mercados Españoles Sociedad Holding de Mercados y Sistemas Financieros, S.A.'.
This Banking Ombudsman Service is an efficient implementation of the protection and defense of customers established by Law 44/2002 of 22 November, on measures to reform the financial system and its instrument for implementation.
The Banking Ombudsman Service is competent to handle and resolve complaints and claims that customers bring against the entities of the GVC Gaesco Group on transactions and facts that have not been resolved by the Customer Service Department.
Customers may direct complaints as follows:
Customer Lawyer
Plaza de la Lealtad 1
28014 Madrid
National Stock Market Commission and Bank of Spain Claims Service
National Stock Market Commission and Bank of Spain Claims Service
First you must go to Customer Service and the GVC Gaesco Group Customer Ombudsman. If you do not agree with the answer, or if two months...
National Stock Market Commission and Bank of Spain Claims Service
First you must go to Customer Service and the GVC Gaesco Group Customer Ombudsman. If you do not agree with the answer, or if two months have elapsed without a response, you can complain to the Commission.
The National Stock Market Commission has jurisdiction to deal with complaints from users regarding the performance of investment service firms, credit institutions (when providing investment services), fund managers and investment companies.
The claim must necessarily include the following information:
Complaints should be addressed to:
Investor Assistance Office.
C/ Miguel Ángel 11
28010, Madrid.
Guarantee Fund
Guarantee Fund
The purpose of the GENERAL INVESTMENT GUARANTEE FUND (FOGAIN) is to offer customers of securities firms, brokers and portfolio management companies ...
Guarantee Fund
The purpose of the GENERAL INVESTMENT GUARANTEE FUND (FOGAIN) is to offer customers of securities firms brokers and portfolio management companies to cover damages in the event that any of these entities might come under creditor intervention or insolvency by the National Stock Market Commission.
In either of these cases, if a customer can not receive a refund or delivery of cash and securities entrusted to the entity, the FOGAIN deploys its coverage and compensates said customers with a maximum amount of €100,000 for customers of institutions incurring any of the above events after the enforcement of Royal Decree 1642/2008, of 10 October, that is, October 11, 2008.
GVC Gaesco Valores, S.V., S.A. is attached to the Investment Guarantee Fund in accordance with the provisions of current legislation in order to ensure maximum protection of its customers' funds and financial instruments.
Corporate Bylaws, Regulations and other organizational rules
Corporate Bylaws
Organizational Structure
Remunerations
Remunerations
Remunerations
The remuneration paid to the Board of Directors of GVC Gaesco Valores during the financial year 2017 amounts to €4,000 in subsistence allowance. Solvency Report.
The remuneration policy of the management company
The remuneration policy of the management company is included within the remuneration policy of the Hacve Group.
The remuneration policy of the management company
The remuneration policy of the management company is included within the remuneration policy of the Hacve Group. The remuneration policy is consistent with sound and effective risk management and does not provide incentives to take risks that exceed the level of risk tolerated. HACVE ASSETS Group Compensation Policy Summary